If you think Amazon isn’t monitoring your sneaky return habits, think again.
According to a new report from the Wall Street Journal, the e-commerce company will terminate your account if the folks at Amazon HQ think your return habits are pesky (read: you're constantly returning items).
Apparently, Amazon won’t say how much is too much, and instead offered a very vague explanation of what they consider annoying consumer behavior. Startlingly, customers interviewed in the report said they weren’t notified of their deactivated account, meaning you may not even realize you’ve been blacklisted until you try shopping once more.
“We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our services over an extended period of time,” an Amazon spokesman told the Journal. “We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers.”
Though Amazon’s return policy doesn’t flag abuse of their services as reason to shut down an account, the Journal adds that, “the company says in its conditions of use that it reserves the right to terminate accounts in its sole discretion.” As Racked points out, Amazon is monitoring how smooth and efficient your returns are, plus how often you’re asking for a refund. Do it too much, and you’ll get the ax.
For Nir Nissim, a customer whose account was closed abruptly, not getting a warning was the most painful part, especially since he still had a $450 Amazon gift card. He basically received an email that read, “You cannot open a new account or use another account to place orders on our site.” He eventually got his account activated again after working with customer service representatives who told him he returned too many items.
Next time you send something back, just remember, they’re watching.